TASK 8

Class   : 3EB02

Name  : Eko Mahendra

Nama Anggota Kelompok

1.      Eko Mahendra           ( 22216288 )

2.      Olivia Geovania S      (25216682 )

3.      Rifan Nugraha           ( 26216371 )

4.      Wahyuning Ayu W    ( 2C214170 )

  

Assignment 8

“Making and Responding to Suggestion In A Meeting”

To be able to order desired products, customers can access our website at www.bukatoko.com and can also through our application “Bukatoko”, which can be downloaded in appstore and google play. After that, the customer must sign up first by filling in some of the customer's personal data, such as name, address, telephone number and email address. The data will be used to process the purchase order made by the customers. Then customers can directly choose the products they want, customers can immediately send confirmation of product orders. And the order will be processed by us directly.

For the process of shipping products that have been ordered, customers can choose one of several shipping company choices that will later deliver your products. Customers can also choose the estimated day of delivery of their products. If customers want the product to arrive faster to them, they can choose the "EXPRESS" option, and the product will arrive to them within 2 working days after the order process. Of course this "Express" option will result in higher shipping costs.

And if the customers doesn't want to be charged by a higher shipping fee, the customers can choose the "NORMAL" option. The product will arrive to consumers no later than 7 working days after the order has been processed.

For the future, every time something is done, something undesirable happens, as well as in the business world. For that we have several ways / solutions that can be done if in the future there are problems in terms of shipping and products ordered that occur to customers when making product purchases in our company, as follows:

a.      Prediction        : Products ordered by customers are received in a damaged condition.

Anticipation    : Offer insurance costs that will protect customer products in the event of damage.

b.      Prediction        : Products ordered do not arrive within 7 working days.

Anticipation    : We will advise customers to check with the nearest freight forwarding center

c.       Prediction        : Products received by customers do not match what has been ordered.

Antisipation    : The company will send the product back, which is in accordance with the order desired by the customer. With several conditions that must be fulfills.

1.    Claim process no more than 7 days after the product is received by the customers.

2.    Product tag labels have not been removed.

If both of these conditions can be met, the company will immediately process the product delivery back to the customers.

After the product ordered has been received by the customer, the customer can provide a review of the items they have ordered in the comments column provided on our website and application. In addition to providing reviews, customers can also give their criticisms and suggestions to us in terms of products and services. And as much as possible we will respond to the criticism and suggestions that they give us well.